Ipsen USA Designates Chief Service Officer to Accelerate Aftermarket Growth Strategy

Ipsen announced the hiring of John Dykstra as Chief Service Officer (CSO), an executive-level addition to the furnace manufacturer’s U.S. Leadership Team. Dykstra comes to Ipsen from Key Technologies, where he served as Director, Service Operations  Americas & Asia Pacific. Prior, he worked for Kohler Power Systems and Oshkosh Defense, where he held positions of increasing responsibility leading aftermarket teams. In this newly created role, Dykstra is responsible for the growth of all North American Ipsen Customer Service business, which includes engineered retrofits, spare parts and technical service. Dykstra’s professional background and track record of accelerating organic revenue growth while also increasing customer satisfaction make him an ideal fit for the role.

“I’m looking forward to working closely with John on enhancing Ipsen’s technical service offerings for customers. By providing both world-class equipment and critical aftermarket support, our customers can expect to outperform and outlast their competition,” said Patrick McKenna, Ipsen USA President & CEO. Dykstra earned a Bachelor of Arts degree from the University of Wisconsin Green Bay in Organizational Communication, a Master of Science in Organizational Leadership & Quality from Marian University, and a Master of Business Administration from St. Norbert College. He also served for eight years in the U.S. Army. Outside of work, Dykstra is an avid outdoorsman with a passion for hunting, fishing and the Green Bay Packers. He also enjoys traveling the world and looks forward to adding more countries to his list.

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