Cherry Valley, ILLINOIS (October 14, 2025) – Ipsen USA is proud to introduce Rodney Strasser as the new Regional Service Manager in the Southeast Region. Operating out of Atlanta, Georgia, Strasser will be responsible for coordinating and leading a team of Ipsen service technicians that serve Ipsen customers in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, Tennessee, Alabama, and Florida.

Strasser joins Ipsen after 25 years working with major manufacturers developing and operating extensive service networks. A graduate of Georgia Tech, with an MBA from Georgia State University, Strasser has applied his industrial management education toward building service networks for global companies across multiple industries.

“Accepting the position at Ipsen appealed to me because I have the opportunity to make an immediate impact,” Strasser explained. “I’ve been working with capital equipment throughout my service career. Some of the experiences in my previous roles can potentially make significant and lasting improvements to the Ipsen service model.”

In his first weeks at Ipsen, Strasser has focused on connecting with internal department leads who work closely with the company’s customer service network across North America. “By supporting our efforts in the field, they provide us with the tools we need to maintain high standards in customer satisfaction with our regular customers. New tools and a fresh approach can also help us improve relationships with former customers, regaining their confidence in Ipsen service,” Strasser said.

“My goal is to grow our service revenue by expanding service agreements with more Ipsen customers, and delivering service excellence that will have a positive impact on Ipsen’s market share in the industrial furnace service business,” Strasser explained. “Right now, I’m focused on absorbing the training resources Ipsen has made available, and building relationships with the employees that I can rely upon to assist my team of Field Service Engineers and Ipsen’s customers to achieve success.”

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