Cherry Valley, Illinois (October 28, 2025) – Ipsen Connect, Ipsen’s integrated customer service portal, celebrates its second anniversary with several key updates designed to make it easier for customers to manage their furnaces, parts, and service needs.

The latest enhancements to Ipsen Connect include a shared shipment tracking system now available to all credentialed users, along with an expanded archive of Bills of Materials covering retrofits, rebuilds, and legacy furnace models. Together, these updates provide users with faster access to the information they need—reducing downtime and streamlining the process of identifying and ordering parts.

Launched in October 2023, Ipsen Connect offers a comprehensive suite of tools for managing parts orders, scheduling service appointments, and reviewing order status in real time. The portal also provides access to Ipsen’s Knowledge Base, where customers can find best practices, troubleshooting guidance, and expert recommendations from Ipsen’s engineering and service teams.

To learn more about the latest updates to Ipsen Connect, visit the Ipsen Knowledge Center at https://ipsenglobal.com/knowledge-center/reconnecting-with-ipsen-connect/.

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